Responsible to: Technical Director

Main purpose of job: 
To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; to provide a variety of technical duties as required.

Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the company.  They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.

Main duties and responsibilities: 
(essential duties may include, but are not limited to, the following)

• Installation and configuration of software on network servers and PCs at customer premises.
  It is anticipated that much of this work will involve Remote Desktop Services, Windows, and Cyber Security solutions, although a variety of other software will also be involved from time to time.
• Installation of desktop, server, network and communications systems at customer premises.
• Installation of LoughTec Cyber Defense systems.
• Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
• The planning, design and project management of new installations.
• The planning, specification and evaluation of technical projects.
• Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
• Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
• Troubleshooting networking and system problems on customer sites, including the documentation of solutions for common problems.

Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

Skills and qualities required: (Essential criteria – 3 sections)

Experience and Knowledge:

• Experience in installing, configuring & supporting Windows 2016, 2019, and 2021 Server
• Experience in installing, configuring & supporting Windows 10/11
• Experience in installing, configuring & supporting Exchange Server
• Experience in installing, configuring & supporting HYPERV, VMWARE
• Experience in installing, configuring & supporting MS 365, Azure, Intune, Sharepoint
• Experience with computer cyber security systems and knowledge of the products currently available.
• Knowledge and experience in designing complex technical solutions.
• Sound knowledge of networking principles e.g. VLAN setup, Switch configuration.
• Experience in installing, configuring & supporting security devices e.g. Draytek, Fortigate, Ubiquiti, and Meraki.

Education and Qualifications:

• 3yrs+ experience within the information and computer industry.
• Driving licence, access to a vehicle and insurance that covers business travel.

Interpersonal skills:

• A high level of self-motivation together with a willingness to learn new skills.
• A flexible and enthusiastic approach to the job.
• Good problem-solving and decision-making skills.
• Can demonstrate exceptional levels of customer service and care.
• Good communication, organisation and presentation skills including the ability to write clear and concise notes.
• Strong time management and coordination skills.

Additional information

Training
Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact his/her areas of responsibility. Personal training concerning the job description will be given as part of the company’s overall development program.

LoughTec Ltd operates a Non-Smoking Policy.

LoughTec Ltd is an Equal Opportunities Employer.

Bonus Schemes:

LoughTec rewards scheme that staff can use to purchase prizes for positive feedback from clients.

There is a staff bonus at Christmas.

There is a staff bonus if the company achieves its annual target figures.

Everyone gets their Birthday off as a paid day.

Travel:                                                                                       

Mileage is claimed at 33p per mile for site visits.

Hours of Work:                                                                        

Your normal working hours will be Monday to Friday, 9.00am to 5:00pm.

Death in Service:                                                                     

Death in service cover will be arranged @ 2 x annual salary.

Health Insurance:                                                                   

Health plan will be available to all employees.

Does this sound like you?

To apply, please send your CV with a covering letter using the Apply section on this page.

LoughTec is a leading provider of managed IT services to businesses and organisations, headquartered in Omagh. The company is well established in the marketplaces it serves and has a client portfolio that includes Top 50 companies and those with operating and business interests globally.

For the last 16 years, the company has supported, protected, and managed IT infrastructure for businesses. Over the last seven years, it has become a specialist in the growing area of Cyber Security, securing ongoing contracts with multi-national market leaders in the biopharma, government and finance sectors.

Following year-on-year growth since its inception, LoughTec is looking to explore future opportunities in Enterprises in the international marketplace. LoughTec is seeking to employ a Sales Development Representative to help grow its portfolio and further explore revenue opportunities.

The right fit

The successful candidate will bring energy, enthusiasm, passion and commitment to the role – someone who can integrate quickly into a high-performing team environment and work on their own initiative.

Working with the management team and the marketing function, the successful candidate will learn to:

• Develop business development activities for new business in existing market territories.
• Develop business development strategies for entering new market verticals and territories.
• Run end-to-end lead generation and sales processes.
• Build relationships effectively over the phone – exhibiting confident communication skills.
• Generate a new pipeline through prospect engagements, including cold calling, emailing, and marketing activities for the company.
• Follow up on marketing-generated leads, nurturing opportunities using the phone, social media and email. 

What LoughTec offers you

We believe that the future is very positive for LoughTec, and the next 12 months will be pivotal to that success.

The starting salary will reflect the successful candidate’s experience offering a base from £18-£25,000, with an excellent commission structure and a benefits package that includes Life insurance and other associated benefits. 

For the successful candidate, there is an opportunity to grow within a motivated and driven team and contribute directly to the company’s success.

LoughTec’s success has been built on a reputation for delivering IT excellence supported by high levels of customer service. Problem solvers, professional, courteous, respectful, confident, driven and very ambitious.

Does this sound like you?

For more information, please send your CV with a covering letter to: cv@loughtec.com