Case Study
Countryside Services
The Challenge
Established in 1998, Countryside Services provide a leading range of information, commercial and professional services to the farming and rural community in Northern Ireland. Their livestock identification range is market-leading throughout NI. The company also has an excellent reputation in managing various agricultural programmes. “Our previous IT support provider was based in Belfast and did not appreciate the challenges we faced as a business with poor internet connectivity in the West. We engaged with LoughTec after experiencing their service through a mutual business partner. We also received a word-of-mouth recommendation.”
“LoughTec is customer-focused and committed to resolving issues as quickly as possible. We have found them to be very proactive and as a business, we have security in knowing that they are monitoring our systems effectively. The staff at LoughTec are always friendly and helpful when any issues arise.”
The Outcome
LoughTec manages Countryside Services’ full scope of IT hardware and software across the business. “LoughTec has assisted us in strengthening the security of our IT systems and helped us to resolve legacy set-up issues. They work with us and we are not bound by restrictive service levels, which is refreshing.”
Features
Ensuring Countryside Services’ IT infrastructure is up to date and scalable to meet the future demands of the business:
- Management of all IT hardware and software.
- Supply and installation of all new devices and infrastructure.
- Server monitoring and secure backups are provided.
- Cloud backups of all company data, providing a daily reporting mechanism.
- Continuous liaison, discussing business challenges to help drive the business forward.
- IT Helpdesk.
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LoughTec support, protect and manage IT Infrastructure for organisations throughout the UK and RoI. We add value to our business relationships through our technical expertise, experience plus a strategic and hands-on approach to our managed IT services.
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