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Case Study

Ballymore Services

LoughTec Ballymore Services

The Challenge

Established in 2014, Ballymore Services are a specialist design and build principal contractor within the building defect remediation sector. With head offices in Omagh, Co. Tyrone, their expansion over recent years now sees them servicing clients across the UK and Ireland in the insurance, retail, commercial, industrial, residential and government sectors. “When we were setting up the business, I used to work for a local company and I would see the firefighting that would go on when they didn’t have their IT support element outsourced.”

“I can’t fault the level of service LoughTec offers. The approach is perfect. The support they provide has helped us grow. If we lift the phone to talk to someone, we get to speak to them directly. If we want to purchase a laptop or desktop, if we need IT support, if we have issues with our internet or if there are issues with someone on-site – issues are always dealt with quickly. I would absolutely recommend LoughTec.”

James McCallan - Director

The Outcome

LoughTec manages Ballymore Services’ full scope of IT hardware and software across the business. “LoughTec don’t try to sell us something they know we don’t need. They know what they have supplied us over the years. They know our staff, where our office is and what software has been supplied. The relationship has just grown organically.”

Features

Ensuring Ballymore Services’ IT infrastructure is up-to-date and scalable to meet the future demands of the business:

  • Management of all IT hardware and software.
  • Supply and installation of all new devices and infrastructure.
  • Remote working capability.
  • Continuous liaison, discussing business challenges to help drive the business forward.
  • IT Helpdesk.

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LoughTec support, protect and manage IT Infrastructure for organisations throughout the UK and RoI. We add value to our business relationships through our technical expertise, experience plus a strategic and hands-on approach to our managed IT services.

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