LoughTec Careers

People Help People

People are our biggest asset. We place a premium on building individual relationships with our clients. People helping people is the way to makes sure systems work as they’re supposed to.

We work hard to achieve the goals we set ourselves. For our people, we encourage a caring, inclusive and creative environment. Work-life balance is a real thing, and the pandemic has allowed us all to rethink how we work.

Our people enjoy fresh fruit throughout the week, the flexibility to work remotely, a generous holiday allocation and time off for personal appointments.

Diversity is important to us. We recruit and employ based on merit. And we have created an inclusive workplace where people are valued and respected.

Open Positions

LoughTec. IT Benefits for Every Business

LoughTec is a leading provider of managed IT services to businesses and organisations, headquartered in Omagh. The company is well established in the marketplaces it serves and has a client portfolio that includes Top 50 companies and those with operating and business interests globally.

For the last 16 years, the company has supported, protected, and managed IT infrastructure for businesses. Over the last seven years, it has become a specialist in the growing area of Cyber Security, securing ongoing contracts with multi-national market leaders in the biopharma, government and finance sectors.

Following year-on-year growth since its inception, LoughTec is looking to explore future opportunities in Enterprises in the international marketplace. LoughTec is seeking to employ a Sales Development Representative to help grow its portfolio and further explore revenue opportunities.

The right fit

The successful candidate will bring energy, enthusiasm, passion and commitment to the role – someone who can integrate quickly into a high-performing team environment and work on their own initiative.

Working with the management team and the marketing function, the successful candidate will learn to:

  • Develop business development activities for new business in existing market territories.
  • Develop business development strategies for entering new market verticals and territories.
  • Run end-to-end lead generation and sales processes.
  • Build relationships effectively over the phone – exhibiting confident communication skills.
  • Generate a new pipeline through prospect engagements, including cold calling, emailing, and marketing activities for the company.
  • Follow up on marketing-generated leads, nurturing opportunities using the phone, social media and email. 

 

What LoughTec offers you

We believe that the future is very positive for LoughTec, and the next 12 months will be pivotal to that success.

The starting salary will reflect the successful candidate’s experience offering a base from £18-£25,000, with an excellent commission structure and a benefits package that includes Life insurance and other associated benefits. 

For the successful candidate, there is an opportunity to grow within a motivated and driven team and contribute directly to the company’s success.

LoughTec’s success has been built on a reputation for delivering IT excellence supported by high levels of customer service. Problem solvers, professional, courteous, respectful, confident, driven and very ambitious.

Does this sound like you?

For more information, please send your CV with a covering letter to: cv@loughtec.com

Closing date for applications is Tuesday 14th June 2022 at 5.00pm.

 

Main purpose of job: 
To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; to provide a variety of technical duties as required.

Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the company.  They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.

Main duties and responsibilities: 
(essential duties may include, but are not limited to, the following)

  • Installation and configuration of software on network servers and PCs at customer premises.
    It is anticipated that much of this work will involve Remote Desktop Services, Microsoft Exchange, Windows, and security solutions, although a variety of other software will also be involved from time to time.
  • Installation of desktop, server, network and communications systems at customer premises.
  • Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
  • The planning, design and project management of new installations.
  • The planning, specification and evaluation of technical projects.
  • Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
  • Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
  • Troubleshooting of networking and system problems on customer sites, including the documentation of solutions for common problems.

Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

Skills and qualities required: (Essential criteria – 3 sections)

Experience and Knowledge:

  • Experience in installing, configuring and supporting Remote Desktop Solutions.
  • Experience in installing, configuring and supporting Windows 2012r2, 2016, 2019 Server.
  • Experience in installing, configuring and supporting Windows 7, Windows 8, Windows 10.
  • Experience in installing, configuring and supporting Exchange Server – 2013, 2016, 2019.
  • Experience in installing, configuring and supporting HYPERV, VMWARE.
  • Experience in installing, configuring and supporting MS 365.
  • Experience in computer security systems and knowledge of the products currently available.
  • Knowledge and experience in designing complex technical solutions.
  • Sound knowledge of networking principles e.g. VLAN setup, Switch configuration.
  • Experience in installing, configuring and supporting security devices e.g. Sonicwall, Cisco, Draytek, Fortigate, Meraki.

Education and Qualifications:

  • 3yrs+ experience within the information and computer industry.
  • Driving licence, access to a vehicle and insurance that covers business travel.

Interpersonal skills:

  • A high level of self-motivation together with a willingness to learn new skills.
  • A flexible and enthusiastic approach to the job.
  • Good problem solving and decision-making skills.
  • Can demonstrate exceptional levels of customer service and care.
  • Good communication, organisation and presentation skills including the ability to write clear and concise proposals.
  • Strong time management and coordination skills.

 

Additional information

Training

Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility. Personal training concerning the job description will be given as part of the company’s overall development programme.

Does this sound like you?

To apply, please send your CV with a covering letter using the Apply section on this page.

Closing date for applications is Tuesday 1st February 2022 at 5pm. 

The Storage and Backup Engineer role includes but is not limited to support, maintenance, architecture and design, project delivery and customer engagements.

  • Providing third/fourth level escalation support for Managed Services.
  • Performing infrastructure deployment and capacity expansion to deliver managed backup services.
  • Participate in technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels.
  • Performing professional services engagements for clients.

Responsibilities:

  • Responding to escalations, resolving issues and executing changes in a timely manner.
  • Integration of new clients and additional client services, including; client liaison, design critiquing and build/configuration of client backup solutions.
  • Execution of engineering projects, either locally or as part of a global team, including project planning and management, creation of design specifications and completion of project tasks to agreed milestones.
  • Work with customers and vendors to resolve escalated issues in a timely manner.
  • Daily review and update of open trouble tickets being worked on with the aim of keeping these to a minimum.
  • Work with clients, Project Managers, CSP’s and Network Engineering teams to provide client services and installation.
  • Perform professional service work for clients.
  • Preparation of client supporting documentation.
  • Involvement in out of hours for escalations.

Requirements:

  • Significant knowledge and understanding of NAS, backup and storage technologies.
  • 3+ years working experience in operation and infrastructure support for a number of the following product, technologies and associated management tools:
  1. SAN software
  2. NAS technologies
  3. Altaro
  4. Acronis
  5. Wasabi Cloud
  • Extended knowledge of the following backup features:
  1. Deduplication
  2. Replication
  3. Encryption
  4. System Recovery
  5. VMDK Backup
  6. NAS Setup.

Does this sound like you?

To apply, please send your CV with a covering letter using the form on this page.

Apply

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